Privacy Policy
- Personal Data
- Under the General Data Protection Regulation (GDPR) (EU) 2016/679, personal data means any information relating to an identified or identifiable natural person. This includes information such as a name, identification number, contact details, location data, online identifiers, or any other information that can identify an individual, directly or indirectly.
- How We Use Your Information
- MadeiraSurreal.com collects and processes personal data only when necessary to provide our services, respond to enquiries, process bookings, or comply with legal obligations. Whenever we collect your personal data, we will explain why it is being collected and how it will be used.
- Why We Collect Your Data
- We collect only the information necessary to:
-
- Process and manage tour bookings.
- Communicate with you regarding your booking or enquiry.
- Provide customer support.
- Comply with legal and regulatory obligations.
- Improve our services and website.
- We will never collect more personal data than is necessary for these purposes.
- If we wish to contact you for marketing purposes, we will do so only with your prior consent where required by law.
- Sharing Your Personal Data
- We may share your personal data with trusted service providers who assist us in delivering our services, such as payment processors, transport providers, or IT service providers.
- All third parties are required to:
-
- Keep your information secure.
- Use your data only for the purposes agreed with MadeiraSurreal.com.
- Delete or return your data once it is no longer required.
- We will never sell your personal information.
- We will only disclose personal data where required by law or with your explicit consent.
- How We Protect Your Data
- We process all personal data in accordance with the GDPR and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or loss.
- We also take reasonable steps to ensure that your information remains accurate and up to date.
- Data Retention
- We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting, or regulatory requirements.
- Once the retention period expires, your personal data will be securely deleted or anonymised.
- Your Rights
- Under the GDPR, you have the right to:
-
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data where applicable.
- Restrict or object to the processing of your personal data.
- Withdraw your consent at any time where processing is based on consent.
- Request a copy of your personal data in a portable format.
- Lodge a complaint with the relevant data protection authority.
- To exercise any of these rights, please contact us using the details provided below.
- Proof of Identity
- To protect your privacy, we may ask you to verify your identity before processing any request relating to your personal data. Accepted forms of identification include:
-
- Citizen Card
- Passport
- Driving Licence
- Contact Us
- If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us through our support channels.
- Cookies
- This website uses cookies to improve your browsing experience and help us understand how visitors use our website.
- Cookies do not normally collect personal information. Where cookies require your consent under applicable law, they will only be used after you have provided it.
- You can configure your browser to refuse or delete cookies at any time. Please note that disabling cookies may affect the functionality of certain parts of the website.