Frequently Asked Questions
Once your booking has been completed successfully, you will receive a confirmation email containing your reservation details, payment confirmation, and booking reference number. If you do not receive this email, please check your spam or junk folder. If it is still missing, contact us as soon as possible.
We accept secure payments via PayPal, as well as all major credit and debit cards.
No. You can pay with your credit or debit card without creating or signing in to a PayPal account.
Absolutely. If you need to change your tour date, update your pickup location, or add or remove participants, please contact us by phone or booking ATTCC madeirasurreal PONTO com as early as possible. If the changes affect the total price, any remaining balance can be paid directly to the driver on the day of your tour.
Regrettably no. Given logistical constraints, all reservations must be paid in full before they can be confirmed.
You may cancel your booking by phone or booking ATTCC madeirasurreal PONTO com at least 48 hours before your scheduled tour to receive a refund. For complete details, please see our terms and conditions.
Yes. All online transactions are protected using secure encryption technology. Payments are processed and verified by PayPal, a trusted payment provider recognised worldwide, helping keep your personal and financial information safe.
Yes. The price shown during the booking process is the final amount you will pay, including all applicable taxes and fees. It should be noted that entrance fees, park fees, and hiking permit fees are not automatically covered unless specified and must be paid separately to the relevant authorities.
Your safety always comes first. If severe weather conditions or official warnings make it unsafe to operate the tour, we may need to cancel or reschedule it. In this case, you can choose a new tour date or receive a full refund.
Yes. Complimentary pickup is available from hotels, accommodations, or agreed meeting points in Funchal. For pickups outside the city, a small surcharge of 2,00 € per km and per vehicle applies to cover our costs. For complete details, please see our terms and conditions.